Privacy Policy

Last updated: 19 August 2026

This Privacy Policy explains how Shieldome (“we”, “the Protocol”) collects, uses, and protects personal data when you use our website and services. By using Shieldome you agree to this Policy.

1. Data we collect

• Contact data: the email address you submit to the waitlist or to contact us.
• Identity data (KYC): where required, the identity information and documents you provide at onboarding.
• On-chain data: wallet addresses and transaction data you use with the Protocol (this is inherently public on the blockchain).
• Technical data: IP address, device/browser information, and basic usage analytics.
• Support data: questions you send to Shieldome AI and the messages exchanged in authenticated support tickets.

2. How we use it

• To operate the Protocol: process policies, settlements, and payouts.
• To meet legal and compliance obligations, including identity verification and sanctions screening.
• To communicate with you about your account, service updates, and support.
• To answer support questions using automated language-processing services and route higher-risk matters to a human.
• To secure the service and prevent fraud or abuse.

3. Legal basis

We process data to perform our agreement with you, to comply with legal obligations, and on the basis of our legitimate interest in operating and securing the service. Where required, we rely on your consent (for example, marketing emails), which you may withdraw at any time.

4. Sharing

We share data only as needed with: identity-verification providers, infrastructure and service providers, automated language-processing providers, blockchain networks, and authorities where legally required. Public support messages are sent without account context; authenticated support sends only the minimum read-only status needed to answer the question and excludes passwords, keys, email, name, IP address and wallet address. We do not sell your personal data.

5. Retention

We keep personal data only as long as necessary for the purposes above or as required by law (for example, KYC records may be retained for a statutory period). Waitlist emails are kept until you unsubscribe or the list is retired.

6. Security

We apply reasonable technical and organizational measures to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. To exercise these rights, contact us below.

8. International transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

9. Cookies

We use only essential cookies and privacy-respecting analytics needed to run and improve the site. You can control cookies through your browser settings.

10. Changes

We may update this Policy. Material changes will be posted here with a new date.

11. Contact

For privacy requests or questions: privacy@shieldome.fi.